FAQ
How Can I Check The Status Of My Order?
Once you place your order you will receive a confirmation to your email and once the order is shipped you will receive a tracking number that you can use on our website. You can contact us directly at helpdesk@biancastreet.com if you need any further assistance.
How Long Does Shipping Take?
Please allow up to 72 hours for your order to process and to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, and International orders allow up to about 2-4 weeks.
Do You Ship Internationally?
Yes. We ship to most major countries around the world.
How can I track my order?
After your order has been shipped out and the tracking number will be sent to your email. Simply go to our website & click the tracking page. From there you can get live updates on your order.
Can I cancel my order after I’ve already paid?
After we’ve shipped your product out you can’t cancel your order but once you receive it you can return it for a refund. Please view our full refund policy for more details.
How can I contact you?
Send us an email at helpdesk@biancastreet.com and will get back to you as soon as possible! Thanks.